FlyLoVve Returns, Exchanges & Refund Policy

Made with LoVve. Backed by LoVve.

At FlyLoVve, every piece is created with purpose, passion, and LoVve. We want you to be proud of what you wear and display, and we stand behind the quality of our products.

Because our merchandise is made to order, we have established the following return and exchange guidelines to ensure fairness, transparency, and customer satisfaction.

1. Our 30-Day Wear-It-In-LoVve Guarantee

If your order arrives damaged, defective, misprinted, or incorrect, we've got you covered!

Contact us within 30 days of delivery, and we'll work to make things right with a replacement or refund at no additional cost.

To report an issue, email flylovve@gmail.com with:

• Your order number or proof of purchase.

• A brief description of the problem.

• Clear photographs showing the issue, when possible.

Once we review your request, we'll provide instructions and determine the appropriate resolution.

Important: The 30-day reporting period begins on the date your order is delivered, not the date of purchase.

2. Size & Color Exchanges

We understand that sometimes a different size or color may be a better fit.

For unworn, unwashed merchandise in its original condition, you may request a one-time size or color exchange or store credit within 14 days of delivery.

Because FlyLoVve products are made to order, these requests are reviewed individually and are subject to product availability and production costs.

Exchanges and store credits are not guaranteed.

If your request is approved, we'll explain the available options and any applicable return shipping costs before you agree to proceed.

3. Change-of-Mind Returns

Each FlyLoVve product is produced specifically for your order.

For this reason, we do not automatically accept returns for changes of mind, personal preference, or orders placed in error.

However, we value our customers and understand that exceptional situations may arise.

Please contact us at flylovve@gmail.com. We will review special circumstances individually and explore reasonable solutions where possible.

4. Sale & Promotional Merchandise

Products purchased during sales or promotional events remain covered by our 30-Day Wear-It-In-LoVve Guarantee for damaged, defective, misprinted, or incorrect merchandise.

Other returns or exchanges involving promotional merchandise are reviewed individually and are not guaranteed.

5. Return Instructions

Please contact FlyLoVve before returning any merchandise.

Not every issue requires a physical return. In many cases, photographs and order information may be sufficient to resolve the problem.

If a return is necessary, we will provide specific instructions and confirm the return address.

Authorized return address:

FlyLoVve

7640 Ciboney Drive

Jonesboro, GA 30236

Please do not send merchandise directly to the manufacturer or return items without prior authorization.

For approved quality-related claims, FlyLoVve will cover any required return shipping costs.

For discretionary exchanges, any customer responsibility for shipping will be disclosed before the exchange is confirmed.

6. Refund Processing

Once your refund request has been reviewed, we will notify you by email of its approval or denial.

If a return is necessary, we will advise you of any required inspection before the refund is issued.

Approved refunds will be processed to your original payment method.

We will email you when your refund has been initiated. Your bank or credit card provider may require additional time to post the funds to your account.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

1. Check your bank or credit card account again.

2. Contact your card issuer or financial institution to confirm whether the refund is pending.

3. If you still cannot locate your refund, contact us at flylovve@gmail.com for assistance.

We will gladly help you investigate the status of an approved refund.

8. Customer Care & Exceptional Circumstances

Your satisfaction matters to us.

If you have a concern that does not fall neatly within these guidelines, please reach out. We believe in treating our customers with fairness, respect, and LoVve.

While we cannot guarantee every request will be approved, we are committed to reviewing genuine concerns thoughtfully.

Nothing in this policy limits any consumer rights or remedies that may apply under applicable law.

Questions? We're Here to Help.

Email: flylovve@gmail.com

Website: www.flylovve.com

Do Everything in LoVve.

Thank you for supporting independent creativity, cultural expression, and the FlyLoVve community.